Refunds and cancelled events — the organizer's guide

MJX Events has a no-refund policy: ticket purchases, plan fees and the MJX and gateway fees are final. This page explains what that means for you and your buyers.

#What the policy says

• Tickets and passes — final, including if the buyer can't attend. A lost or forwarded ticket can be found again at Find my tickets.
• Plan fees — non-refundable once paid, whether or not the account is used.
• Platform and payment fees — "The MJX commission, the payment gateway fee and the GST on them are non-refundable."
• Failed or duplicate payments — traced with the payment partner.

#If your event is cancelled or changed

The organizer is responsible for a cancelled, postponed or changed event. MJX Events does not decide or pay remedies. What you can do in the product:

1. Close sales in Setup → Publish so nobody else books.
2. Tell your buyers — you have their names, emails and mobiles in Attendees and the CSV.
3. For a new date, edit the dates in Basics. Tickets already sold stay valid for the event.

#Cancel ticket is not a refund

In Attendees, Cancel stops a ticket at the gate ("It will be rejected at the gate.") and frees its seat. It moves no money. Use it for a ticket you settled with the buyer yourself, or a wrong counter sale. Restore undoes it.

#Failed or duplicate charges

If a buyer was charged twice or paid without getting a ticket, ask them to contact MJX support with the payment ID. MJX checks it with the payment partner and may refund that charge. When MJX refunds an order:

• the order becomes Refunded and the buyer's order page says so,
• its tickets are cancelled and refused at the gate,
• the seats go back on sale,
• your payout for it is taken back (or never sent).

#Orders on your own Razorpay

Orders paid to your own Razorpay account can only be refunded by you, in your Razorpay dashboard.

#Questions people ask