Ticket cancellations and refunds
The MJX Events refund policy for ticket buyers — tickets are final, what to do if an event is cancelled, and how failed or duplicate payments are handled.
MJX Events has a no-refund policy: "All payments made on MJX Events are final and non-refundable. We do not offer cancellations, exchanges or refunds." This page explains what that means and who can help in each case.
#Can I cancel my ticket?
No. A ticket cannot be cancelled, refunded or exchanged, including if you cannot attend. If the organizer allows it, you can give the ticket to someone else instead — see My tickets.
#The event was cancelled, postponed or changed
The organizer is responsible for it. Contact the organizer (their name is under Organised by on the event page). MJX Events provides the ticketing technology; it does not run the event.
#I lost my ticket or forwarded it by mistake
A lost or forwarded ticket cannot be refunded. Get it again from Find my tickets. Each QR works for one entry, so whoever shows it first gets in.
#A payment failed, or I was charged twice
- Find the payment ID in your bank or UPI app (it starts with
pay_for Razorpay). - Contact MJX support with the payment ID and the email you booked with.
- MJX checks it with the payment partner.
A payment that was never completed is usually returned to your account by the payment partner or your bank automatically.
#Fees
The booking fee, the payment gateway fee and the GST on them are not refundable.
#Questions people ask
Can I get a refund if I cannot attend?
No. All purchases on MJX Events are final, including if you cannot attend.
The event was cancelled. Who refunds me?
The organizer is responsible for a cancelled, postponed or changed event and decides any remedy. Contact them using the details on the event page.
I was charged twice. What do I do?
Contact MJX support with the payment ID (Razorpay or Zoho Payments). MJX checks it with the payment partner.