Payouts and settlements — when ticket money reaches your bank
Read your event's Payouts tab in MJX Events — online earnings, counter money, money to collect from sellers, payout statuses, T+2 settlement and bank UTR.
The Payouts tab of each event shows all the money for that event in one place: online earnings after charges, counter money you already have, and money still to collect from sellers. In MJX Events only sold tickets count.
"Only sold tickets count. Printed passes that nobody has sold yet aren't included."
#Online sales
The Online sales card shows Gross sales, MJX fees, the gateway and transfer charges, and Your earnings. Below it, each paid order is a short card. "Tap a sale to see what the buyer paid, the charges and what you get."
An open card shows Buyer paid, gateway & transfer charges with their %, MJX fee, You get, any booking fee, and the bank UTR once known — or the reason the money is held.
#Payout statuses
| Status | Meaning |
|---|---|
| Held | Waiting, usually for your bank account to be verified. "Your money is safe and goes out automatically once [the gateway] activates your account." |
| Sending | The transfer is being made |
| Sent | "[The gateway] will settle it to the bank." |
| Settled | It reached your bank; the UTR shows |
| Failed | "Transfer failed. MJX will retry." |
| MJX pays by bank | MJX sends it by bank transfer and shows the bank reference once paid |
| Paid manually / Paid by MJX | MJX paid it by bank transfer, with the reference |
| Refunded | MJX refunded a failed or duplicate charge; nothing is due |
| Top-up from MJX | Extra money MJX sent you later for an order |
#When does the money arrive?
"Settlement time: T+2 working days — your share reaches your bank account 2 working days after each sale." The clock starts once your payout account is Active under Get paid. Payouts held before that go out by themselves when it activates.
Failed transfers are retried by MJX. Some organizers are put on instant payout by MJX: their money is paid by MJX the same day or next morning, less a small instant payout fee, and the order says "Paid by MJX".
#Counter sales (offline)
| Line | Meaning |
|---|---|
| Tickets sold at the counter | Printed, imported and counter tickets marked sold |
| Money already with you | Sales you recorded yourself ("You (organizer)") |
| To collect from sellers | A table: Seller · Sold · To collect |
| How buyers paid | Tickets and Money by Cash, UPI, Card, Free pass |
"No MJX fee on counter sales — the money never passes through MJX. Collect each seller's amount from them."
#Own Razorpay
If you use your own Razorpay keys, those orders show as Own Razorpay, the money goes to your Razorpay account, and Payouts shows "MJX fee due on sales through your own Razorpay: … (billed separately)."
#The organizer app
The app's Payouts tab shows the same: All your money, Online sales, Counter sales, To collect from sellers, How buyers paid and Online orders, each order opening on tap.
#Questions people ask
When does online ticket money reach my bank?
Usually T+2 working days — 2 working days after each sale — once your payout account is active.
My payout says Held. Is my money safe?
Yes. "Your money is safe and goes out automatically once [the gateway] activates your account." Usually it waits for bank verification.
Where do I find the bank reference?
Tap the order on Payouts. Once known, the bank UTR shows in the breakdown.