Troubleshooting MJX Events — messages and what to do
The real messages MJX Events shows when something can't be done — sign-in, publishing, payments, printed tickets, sellers and the gate — and how to fix each.
Each message below is shown by MJX Events exactly as written. Find yours and follow the fix.
#Signing in and signing up
| Message | Meaning and fix |
|---|
| "Wrong code. Check the email or WhatsApp and try again." | Type the newest 6-digit code. |
| "That code has expired. Ask for a new one." | Codes work for 10 minutes. Send a new one. |
| "Too many tries. Please wait 15 minutes." | Wait, then try again. |
| "This mobile is registered with more than one email. Enter your email too." | Sign in with your email, or type it as well. |
| "This email already has an organizer account. Please sign in instead." | Use Sign in. |
| "“[domain]” can’t receive email. Check the spelling, or use your own email." | Temporary or wrong emails are refused. |
| "Verify your mobile first: tap “Send code” and enter the code from WhatsApp." | Verify the mobile during sign-up. |
| "Payment received. Your account is being set up — check your email in a few minutes. Please don’t pay again." | The payment worked; wait for the email. |
| "Free accounts are not open right now. Please choose Plus or Pro." | MJX has paused Free sign-ups. |
#Creating and publishing events
| Message | Fix |
|---|
| "Add a title first." / "Add at least one ticket type first." | Complete Setup. |
| "Add your bank account so we can send you your sales." | Fill in Get paid. |
| "The Free plan allows one live event at a time. Close sales on "…" first, or upgrade to Plus (Plan) for more events." | Close another event or upgrade. |
| "The Free plan allows up to 100 tickets per event. Upgrade to Plus (Plan) for more tickets." | Lower the quantities or upgrade. |
| "Your MJX Events account expired on … It is view-only and the gate scanner is closed until you renew it." | Renew on Plan & invoices. |
| "Online booking is switched off for your account by MJX. Contact MJX support to turn it on." | Contact support. |
| "This event sells online only. To …, switch Offline on under Setup → Basics → Where do you sell tickets?" | Switch Offline on in Basics. |
#Online booking and payment (buyers)
| Message | Fix |
|---|
| "Payment failed. You were not charged. Try again." | Try again or another method. |
| "Waiting for payment confirmation… this page updates by itself." | Wait a minute; tickets also come by email. |
| "This order was not paid. No tickets were issued." | Book again from the event page. |
| "Booking is closed for this event." / "Sales are closed for this event." | The organizer closed sales or the date has passed. |
| "This organizer has not set up payments yet." | The organizer must complete Get paid. |
| "You can buy up to 10 … tickets per order." | Split the booking. |
| "This code has been used up." | The discount code reached its limit. |
| "This payment ran out. Ask at the counter for a new QR." | Counter QRs last 10 minutes. |
#Printed tickets, imports and counter sales
| Message | Fix |
|---|
| "Only N [type] seats left. Increase the quantity in Setup first." | Add seats in Setup → Tickets. |
| "A batch given to a seller is sold ticket by ticket — leave "Already paid" off." | Choose No — I'll record each sale later. |
| "Scratch-protected passes need a different QR on each ticket, not the event QR." | Use unique QRs. |
| "The organizer has no ticket credits left. Ask them to buy credits, then sell." | Buy credits on Ticket credits. |
| "This QR was already used at the gate as one ticket. Undo that check-in in Attendees first." | Undo the check-in, then convert. |
| "That ticket is cancelled. Restore it first." | Tap Restore in Attendees. |
| "This is the event QR, printed on every ticket. Type the 5-letter code written on the ticket in the search box instead." | Search the code. |
#Sellers
| Message | Fix |
|---|
| "Only the organizer can undo a sale. Ask them to mark this ticket as unsold." | Organizer: Attendees → Edit sale → Mark as unsold. |
| "Not one of your tickets. Check the code, or ask the organizer." | Give the seller that batch, or tick Can sell any QR. |
| "Offline ticket sales are switched off for this organizer, so seller sign-in is closed. Ask the organizer." | Contact MJX support to switch offline sales back on. |
| "You are no longer a seller. Ask the organizer." | The organizer stopped this seller. |
| "The organizer has not published this event yet. Ask them to publish it, then sell." | Publish the event. |
#At the gate
| Message / result | Fix |
|---|
| NOT SOLD | Record the sale first. |
| NOT IN DATABASE | Not a ticket of this event, or an old QR not imported — see Import QR codes. |
| NOT VALID TODAY | A day pass for another day. |
| "Wrong PIN. Ask the organizer for the 6-digit scanner PIN." | Check the PIN on the Scanner tab. |
| "Scanner session expired. Enter the PIN again." | A new PIN was made; enter it. |
| "No connection — this scan was NOT checked. Try again." | Use the Android app for offline scanning. |
| "Camera permission was denied…" | Allow the camera in the browser settings and reload. |
| "This organizer's MJX Events account has expired, so the gate scanner is closed…" | The organizer must renew. |
#Get paid
| Message | Fix |
|---|
| "Razorpay already has an account with [email] that MJX can't use. Change the Email under Get paid to a different address…" | Use another email (e.g. name+events@yourdomain.com) and save. |
| Status Rejected | Correct the details with Edit details, or contact support. |
| Payout Held | Waits for bank verification; goes out automatically once active. |
Still stuck? Contact support.
#Questions people ask
The gate says NOT SOLD for a printed pass. Why?
Every printed pass must be marked sold before it gets in. Record the sale in Attendees, let a seller sell it, or use Mark all sold on the batch.
My event won't publish. What's wrong?
Usually a missing title or ticket type, missing bank details for a paid event, or the Free plan's one-live-event limit. The message says which.
A buyer paid but has no ticket. What do I do?
Ask them to wait a minute and check email and WhatsApp, then use Find my tickets. If the payment really failed or was charged twice, they should contact MJX support with the payment ID.
