MJX Events FAQ

Short answers to the questions people ask most. Each links to the full guide.

#Getting started

What is MJX Events? An event ticketing and QR check-in platform from MJX Technologies for organizers in India. See What is MJX Events?

How long does it take to create an event? About 3 minutes for the name, date, venue and ticket types. See Create an event.

Is it the same as MJX Toran? Yes. "MJX Toran - Event Ticketing" is the app's name on Google Play; the product is MJX Events.

Is there an iPhone app? Use the website on an iPhone — the dashboard, seller page and gate scanner all work in the browser and can be added to the home screen.

#Plans and fees

Is there a free plan? Yes — no sign-up fee and it never expires. It limits tickets per event and events live at a time. See Plans and limits.

What does MJX charge? On online sales only: your plan's MJX fee plus GST, and gateway and transfer charges. You can let buyers pay them. See Fees and charges.

Do I get a GST invoice? Yes, for the MJX fee (monthly) and for each plan payment. See Plan and invoices.

#Money

Do I need my own payment gateway account? No. Add your bank account once under Get paid; MJX's payment partner sends each sale to you.

When do I get paid? Usually T+2 working days after each sale. See Payouts and settlements.

Why is my payout "Held"? Your bank account is still being verified. It goes out automatically once active.

#Printed tickets and sellers

Can I sell printed tickets through shops? Yes. Print a batch per shop, add each shop as a seller, and they mark sales in the seller app. See Printed tickets and Sellers.

Why does the gate say NOT SOLD? A printed pass must be marked sold before it gets in. This protects you from lost or taken passes.

Can I use tickets printed by another system? Yes. Import their QR or bar codes. See Import QR codes.

#The gate

Do gate staff need an account? No — only the scanner link and 6-digit PIN. See Check-in and scanning.

Can a copied ticket get in twice? No. Each QR gets in once; the second scan shows ALREADY SCANNED with the time and gate. For bulk passes that may be photocopied, use scratch-protected passes.

What if the internet goes down? The Android app keeps scanning from the phone's own ticket list and sends the scans later.

#Buyers

Do buyers need an account? No. Tickets come by email and, on most events, on WhatsApp. See Quickstart for buyers.

I lost my ticket. Use Find my tickets with the email you booked with.

Can I get a refund? No. See Cancellations and refunds.

#Talent Hunt

Can I run a talent show on MJX Events? Yes — registrations, a WhatsApp shortlist, judges' marks per round, eliminations and a winner. See Talent Hunt.

Is registration free for contestants? Yes. There is no fee to fill in the form.

#Questions people ask