# Refunds and cancelled events — the organizer's guide

> MJX Events' no-refund policy explained for organizers — cancelled events, failed or duplicate charges, cancelling a ticket, and own-Razorpay refunds.

Source: https://event.mjxtechnologies.com/docs/organisers/refunds

MJX Events has a no-refund policy: ticket purchases, plan fees and the MJX and gateway fees are final. This page explains what that means for you and your buyers.

> [!PATH] Footer › [Refund Policy](~/refund-policy)

![Event page footer with the Refund Policy link marked](media/organisers/refunds-1.jpg "Footer › Refund Policy")

## What the policy says

- **Tickets and passes** — final, including if the buyer can't attend. A lost or forwarded ticket can be found again at [Find my tickets](~/my-tickets).
- **Plan fees** — non-refundable once paid, whether or not the account is used.
- **Platform and payment fees** — "The MJX commission, the payment gateway fee and the GST on them are non-refundable."
- **Failed or duplicate payments** — traced with the payment partner.

## If your event is cancelled or changed

The organizer is responsible for a cancelled, postponed or changed event. MJX Events does not decide or pay remedies. What you can do in the product:

1. [[Close sales]] in Setup → Publish so nobody else books.
2. Tell your buyers — you have their names, emails and mobiles in [Attendees](organisers/attendees-and-exports) and the CSV.
3. For a new date, edit the dates in Basics. Tickets already sold stay valid for the event.

## Cancel ticket is not a refund

In Attendees, [[Cancel]] stops a ticket at the gate ("It will be rejected at the gate.") and frees its seat. **It moves no money.** Use it for a ticket you settled with the buyer yourself, or a wrong counter sale. [[Restore]] undoes it.

## Failed or duplicate charges

If a buyer was charged twice or paid without getting a ticket, ask them to contact [MJX support](support) with the payment ID. MJX checks it with the payment partner and may refund that charge. When MJX refunds an order:

- the order becomes **Refunded** and the buyer's order page says so,
- its tickets are cancelled and refused at the gate,
- the seats go back on sale,
- your payout for it is taken back (or never sent).

## Orders on your own Razorpay

Orders paid to your own Razorpay account can only be refunded by you, in your Razorpay dashboard.

## Questions people ask

### Can I refund a buyer from my dashboard?

No. MJX Events has no refund button for organizers. Tickets are final; MJX refunds only failed or duplicate charges.

### My event is cancelled. What should I do?

Tell your buyers yourself. A cancelled or changed event is the organizer's responsibility, and you decide any remedy.

### Is the plan fee refundable?

No. Plan fees, the MJX fee and gateway fees are final.