# Ticket cancellations and refunds

> The MJX Events refund policy for ticket buyers — tickets are final, what to do if an event is cancelled, and how failed or duplicate payments are handled.

Source: https://event.mjxtechnologies.com/docs/attendees/cancellations-and-refunds

MJX Events has a no-refund policy: "All payments made on MJX Events are final and non-refundable. We do not offer cancellations, exchanges or refunds." This page explains what that means and who can help in each case.

> [!PATH] Footer › [Refund Policy](~/refund-policy)

![Event page footer on a phone with the Refund Policy link marked](media/attendees/cancellations-and-refunds-1.jpg "Footer › Refund Policy")

## Can I cancel my ticket?

No. A ticket cannot be cancelled, refunded or exchanged, including if you cannot attend. If the organizer allows it, you can give the ticket to someone else instead — see [My tickets](attendees/my-tickets).

## The event was cancelled, postponed or changed

The organizer is responsible for it. Contact the organizer (their name is under **Organised by** on the event page). MJX Events provides the ticketing technology; it does not run the event.

## I lost my ticket or forwarded it by mistake

A lost or forwarded ticket cannot be refunded. Get it again from [Find my tickets](~/my-tickets). Each QR works for one entry, so whoever shows it first gets in.

## A payment failed, or I was charged twice

1. Find the payment ID in your bank or UPI app (it starts with `pay_` for Razorpay).
2. [Contact MJX support](support) with the payment ID and the email you booked with.
3. MJX checks it with the payment partner.

A payment that was never completed is usually returned to your account by the payment partner or your bank automatically.

> [!NOTE]
> If MJX refunds a failed or duplicate charge, the order page says it was refunded and its tickets no longer work at the gate.

## Fees

The booking fee, the payment gateway fee and the GST on them are not refundable.

## Questions people ask

### Can I get a refund if I cannot attend?

No. All purchases on MJX Events are final, including if you cannot attend.

### The event was cancelled. Who refunds me?

The organizer is responsible for a cancelled, postponed or changed event and decides any remedy. Contact them using the details on the event page.

### I was charged twice. What do I do?

Contact MJX support with the payment ID (Razorpay or Zoho Payments). MJX checks it with the payment partner.