# Payouts and settlements — when ticket money reaches your bank

> Read your event's Payouts tab in MJX Events — online earnings, counter money, money to collect from sellers, payout statuses, T+2 settlement and bank UTR.

Source: https://event.mjxtechnologies.com/docs/organisers/payouts-and-settlements

The **Payouts** tab of each event shows all the money for that event in one place: online earnings after charges, counter money you already have, and money still to collect from sellers. In MJX Events only sold tickets count.

> [!PATH] My events › your event › **Payouts**

![Payouts tab marked, with the total to you and the Online sales card marked](media/organisers/payouts-and-settlements-1.jpg "My events › your event › Payouts")

"Only sold tickets count. Printed passes that nobody has sold yet aren't included."

## Online sales

The **Online sales** card shows **Gross sales**, **MJX fees**, the gateway and transfer charges, and **Your earnings**. Below it, each paid order is a short card. "Tap a sale to see what the buyer paid, the charges and what you get."

An open card shows **Buyer paid**, gateway & transfer charges with their %, **MJX fee**, **You get**, any booking fee, and the bank UTR once known — or the reason the money is held.

### Payout statuses

| Status | Meaning |
|---|---|
| **Held** | Waiting, usually for your bank account to be verified. "Your money is safe and goes out automatically once [the gateway] activates your account." |
| **Sending** | The transfer is being made |
| **Sent** | "[The gateway] will settle it to the bank." |
| **Settled** | It reached your bank; the UTR shows |
| **Failed** | "Transfer failed. MJX will retry." |
| **MJX pays by bank** | MJX sends it by bank transfer and shows the bank reference once paid |
| **Paid manually** / **Paid by MJX** | MJX paid it by bank transfer, with the reference |
| **Refunded** | MJX refunded a failed or duplicate charge; nothing is due |
| **Top-up from MJX** | Extra money MJX sent you later for an order |

## When does the money arrive?

"Settlement time: T+2 working days — your share reaches your bank account 2 working days after each sale." The clock starts once your payout account is **Active** under [Get paid](organisers/get-paid). Payouts held before that go out by themselves when it activates.

Failed transfers are retried by MJX. Some organizers are put on **instant payout** by MJX: their money is paid by MJX the same day or next morning, less a small instant payout fee, and the order says "Paid by MJX".

## Counter sales (offline)

| Line | Meaning |
|---|---|
| **Tickets sold at the counter** | Printed, imported and counter tickets marked sold |
| **Money already with you** | Sales you recorded yourself ("You (organizer)") |
| **To collect from sellers** | A table: **Seller · Sold · To collect** |
| **How buyers paid** | **Tickets** and **Money** by Cash, UPI, Card, Free pass |

"No MJX fee on counter sales — the money never passes through MJX. Collect each seller's amount from them."

## Own Razorpay

If you use your own Razorpay keys, those orders show as **Own Razorpay**, the money goes to your Razorpay account, and Payouts shows "MJX fee due on sales through your own Razorpay: … (billed separately)."

## The organizer app

The app's **Payouts** tab shows the same: **All your money**, **Online sales**, **Counter sales**, **To collect from sellers**, **How buyers paid** and **Online orders**, each order opening on tap.

> [!TIP]
> Match your bank statement by the UTR on each settled order. If a payout stays **Held** for more than a few days, check the status on **Get paid** and tap **Refresh status**.

## Questions people ask

### When does online ticket money reach my bank?

Usually T+2 working days — 2 working days after each sale — once your payout account is active.

### My payout says Held. Is my money safe?

Yes. "Your money is safe and goes out automatically once [the gateway] activates your account." Usually it waits for bank verification.

### Where do I find the bank reference?

Tap the order on Payouts. Once known, the bank UTR shows in the breakdown.