# MJX Events FAQ

> Short answers about MJX Events — plans and fees, payouts, printed tickets and sellers, gate scanning, buyers' tickets, refunds and Talent Hunt.

Source: https://event.mjxtechnologies.com/docs/faq

Short answers to the questions people ask most. Each links to the full guide.

## Getting started

**What is MJX Events?**
An event ticketing and QR check-in platform from MJX Technologies for organizers in India. See [What is MJX Events?](get-started/what-is-mjx-events)

**How long does it take to create an event?**
About 3 minutes for the name, date, venue and ticket types. See [Create an event](organisers/create-an-event).

**Is it the same as MJX Toran?**
Yes. "MJX Toran - Event Ticketing" is the app's name on Google Play; the product is MJX Events.

**Is there an iPhone app?**
Use the website on an iPhone — the dashboard, seller page and gate scanner all work in the browser and can be added to the home screen.

## Plans and fees

**Is there a free plan?**
Yes — no sign-up fee and it never expires. It limits tickets per event and events live at a time. See [Plans and limits](get-started/plans-and-limits).

**What does MJX charge?**
On online sales only: your plan's MJX fee plus GST, and gateway and transfer charges. You can let buyers pay them. See [Fees and charges](organisers/fees-and-charges).

**Do I get a GST invoice?**
Yes, for the MJX fee (monthly) and for each plan payment. See [Plan and invoices](organisers/plan-and-invoices).

## Money

**Do I need my own payment gateway account?**
No. Add your bank account once under [Get paid](organisers/get-paid); MJX's payment partner sends each sale to you.

**When do I get paid?**
Usually T+2 working days after each sale. See [Payouts and settlements](organisers/payouts-and-settlements).

**Why is my payout "Held"?**
Your bank account is still being verified. It goes out automatically once active.

## Printed tickets and sellers

**Can I sell printed tickets through shops?**
Yes. Print a batch per shop, add each shop as a seller, and they mark sales in the seller app. See [Printed tickets](organisers/printed-tickets) and [Sellers](organisers/sellers).

**Why does the gate say NOT SOLD?**
A printed pass must be marked sold before it gets in. This protects you from lost or taken passes.

**Can I use tickets printed by another system?**
Yes. Import their QR or bar codes. See [Import QR codes](organisers/import-qr-codes).

## The gate

**Do gate staff need an account?**
No — only the scanner link and 6-digit PIN. See [Check-in and scanning](organisers/check-in-and-scanning).

**Can a copied ticket get in twice?**
No. Each QR gets in once; the second scan shows ALREADY SCANNED with the time and gate. For bulk passes that may be photocopied, use scratch-protected passes.

**What if the internet goes down?**
The Android app keeps scanning from the phone's own ticket list and sends the scans later.

## Buyers

**Do buyers need an account?**
No. Tickets come by email and, on most events, on WhatsApp. See [Quickstart for buyers](get-started/quickstart-buyers).

**I lost my ticket.**
Use [Find my tickets](~/my-tickets) with the email you booked with.

**Can I get a refund?**
No. See [Cancellations and refunds](attendees/cancellations-and-refunds).

## Talent Hunt

**Can I run a talent show on MJX Events?**
Yes — registrations, a WhatsApp shortlist, judges' marks per round, eliminations and a winner. See [Talent Hunt](talent-hunt/index).

**Is registration free for contestants?**
Yes. There is no fee to fill in the form.

## Questions people ask

### What is MJX Events?

An event ticketing and QR check-in platform for organizers in India — online booking with UPI and cards, printed QR tickets for sellers, counter sales and a gate scanner on any phone.

### Is there a free plan?

Yes. Free has no sign-up fee and never expires, with limits on tickets per event and live events, and a higher MJX fee on online sales.

### Is there a fee on cash sales at the counter?

No. Printed tickets, counter sales and free events carry no MJX fee.

### When does online money reach my bank?

Usually T+2 working days after each sale, once your payout account is active under Get paid.

### Do I need scanner hardware?

No. Any phone with a camera works, in the browser or the Android app.

### Are tickets refundable?

No. All purchases are final. A cancelled or changed event is the organizer's responsibility.