# Seat maps and reserved seating

> Give a ticket type reserved seats in MJX Events — rows and seats per row, gaps for aisles, buyers pick seats, and the seat prints on the ticket.

Source: https://event.mjxtechnologies.com/docs/organisers/seat-maps

A seat map lets buyers choose their exact seat, like a cinema. In MJX Events you turn it on per ticket type and give it rows and seats.

> [!IMPORTANT]
> Seat maps appear only when MJX has switched them on, and they are a **Pro** tool by default. If you don't see them, they are not available on your account.

> [!PATH] My events › your event › Setup › Tickets › a ticket type › **Reserved seats (seat map)**

![A ticket type with the Reserved seats (seat map) tick box marked and the rows and seats fields under it](media/organisers/seat-maps-1.jpg "Setup › Tickets › a ticket type › Reserved seats (seat map)")

## How to set up a seat map

1. Open **Tickets** in Setup and tick **Reserved seats (seat map)** on a ticket type.
2. Fill in **Rows (A, B, C…)** and **Seats per row**.
3. Under **No seat here (aisle, pillar), e.g. A-1, B-10**, list seats that don't exist. "Leave empty if every seat is there."

The quantity of the type becomes the number of seats, and people per ticket becomes 1.

## What buyers see

Under the seated ticket: **Choose seats (or get the best available)**. The map shows the stage at the top, taken seats in grey and gaps blank.

- If the buyer picks nothing, they get the **best available** — side by side in the frontmost row with room.
- If someone took a seat a moment earlier: "Row B · Seat 5 was just taken. Pick another seat."
- If a buyer pays after the 10-minute hold, they get the same seats if still free, else the best ones left.

## Where the seat shows

- Order page ("Row B · Seat 4"), ticket PDF, email and WhatsApp
- Printed passes (they take the best seats in order)
- The gate scanner, and Attendees ("Gold · Seat B-4")
- The CSV export (Seat column)

The website's counter **UPI QR sale** lets you pick seats; the app's counter sale gives the best available. Imported QR codes get no seat.

## Rules

- A seat already held or sold can't be removed from the map.
- The map can't be removed once seats are given.
- **Duplicate this event** copies the map with every seat free.

## Questions people ask

### I can't see Reserved seats in Setup. Why?

Seat maps are switched off for everyone unless MJX switches them on, and they are a Pro tool. When they are off, nothing about seats shows.

### Can the same seat be sold twice?

No. A seat belongs to one checkout or ticket at a time; seats of unpaid, failed or cancelled orders come free again by themselves.

### Can a couple ticket have reserved seats?

No. Each seat is one person, so people per ticket must be 1 for a seated type.