# WhatsApp and email messages, reminders and sale alerts

> Every message MJX Events sends — tickets on WhatsApp and email, reminders, thank-you and rating, checkout nudge, waitlist, announcements and your sale alerts.

Source: https://event.mjxtechnologies.com/docs/organisers/messages-and-reminders

MJX Events sends the messages around your event for you, by email and on WhatsApp from MJX's own WhatsApp number. You don't write or send them by hand.

## Messages to buyers

| Message | When | Channel | Plans (by default) |
|---|---|---|---|
| Ticket PDF | Right after an online booking (paid or free) | Email + WhatsApp | All. On Free, WhatsApp only when there is no email |
| Ticket PDF for a counter sale | When you or a seller record the sale with the buyer's mobile and/or email | WhatsApp (mobile), email (email) | All |
| Reminder | Within 24 hours of the start, and within 2 hours | Email (+ WhatsApp) | Plus, Pro |
| Unfinished checkout nudge | Once, 30 min–6 h after an unpaid order ran out, if still on sale and not bought since | Email or WhatsApp | Plus, Pro |
| Waitlist open | When seats free up on a sold-out event | Email or WhatsApp | All |
| Thank-you + 1–5 rating | 3–48 hours after the end, to buyers who came in | Email (+ WhatsApp) | All |
| Announcement | When you send one from **Sell more** (Pro) | Email (+ WhatsApp) | Pro |
| Ticket passed on | When a buyer gives a ticket to someone | WhatsApp + email | Pro |

Reminders also go to counter buyers who gave an email. Every announcement email has an unsubscribe link.

> [!NOTE]
> MJX can switch WhatsApp off for the whole platform. Then everything goes by email only. WhatsApp failures never stop the email.

## Sign-in codes

Organizers, team members and sellers sign in with a 6-digit code sent on WhatsApp and by email. Gate staff use the scanner PIN instead.

## Sale alerts for you

> [!PATH] Your events › **Sale alerts** › [[Change]] (app: menu › **Sale alerts**)

![Your events with the Sale alerts row and its Change link marked](media/organisers/messages-and-reminders-1.jpg "Your events › Sale alerts › Change")

| Switch | What you get |
|---|---|
| **App notification on each sale** | "On your phone with the MJX Events app: every online booking at once; counter sales (you, your sellers, the gate) grouped every 5 minutes." |
| **Sales email every night** | "Around 10 pm, on days with sales: tickets and money per event, online and counter." |

Both are on by default and only the owner can change them.

## Account and money emails

- Your welcome email and receipt at sign-up
- Expiry warnings 7 days and 1 day before your plan ends
- Each GST invoice, with the PDF attached

## Questions people ask

### Do I have to send tickets myself?

No. Tickets go out by themselves after each online booking, and after a counter sale when you type the buyer's mobile or email.

### Why didn't a Free plan buyer get the ticket on WhatsApp?

On Free (by default), ticket PDFs go by email only — WhatsApp is used only when the buyer gave no email. Plus and Pro send both.

### How do I stop the nightly sales email?

On your dashboard, open **Sale alerts** → **Change** and switch off **Sales email every night**.