# Attendees list, check-in by hand and CSV export

> Search and filter every ticket of your MJX Events event, check guests in by hand, cancel or restore tickets, record sales and export a CSV.

Source: https://event.mjxtechnologies.com/docs/organisers/attendees-and-exports

**Attendees** is the full list of tickets for one event — online, printed and imported — with who bought each, whether it is sold and whether they are in. In MJX Events it is also where you check people in by hand and record counter sales.

> [!PATH] My events › your event › **Attendees**

![Attendees tab with the tab and the Export CSV button marked](media/organisers/attendees-and-exports-1.jpg "My events › your event › Attendees")

## Search and filters

Search by "Name, email, phone or code". Filters:

| Filter | Shows |
|---|---|
| **All tickets** | Everything |
| **Sold (online + offline)** / **Sold online** / **Sold offline (printed + imported)** | Sold tickets |
| **Not sold yet (printed + imported)** | Passes waiting for a sale |
| **Checked in** / **Not yet in** | Entry status (today, on a multi-day event) |
| **Cancelled** | Cancelled tickets |
| **Online (incl. cancelled)**, **All printed**, **Imported** | By kind |

The list shows 50 tickets a page with Previous / Next.

## Actions on a ticket

| Button | What it does |
|---|---|
| **Check in** / [[Undo]] | Let someone in by hand, or take it back |
| **Admit all N** | A group pass: admit everyone left |
| [[Cancel]] | "Cancel ticket ABCD1234? It will be rejected at the gate." Frees the seat. |
| [[Restore]] | Undo a cancel (takes a seat again if one is free) |
| **Record sale** / **Edit sale** | Sell a printed or imported ticket — see [Counter sales](organisers/counter-sales) |
| [[Mark as unsold]] | Take a sale back (organizer) |

Each row shows what kind it is, for example "Sold · online", "Not sold" or "Imported · gets in without a sale", the seat ("Gold · Seat B-4"), the days used on a multi-day pass, and checkout answers.

## Scan a printed ticket to sell it

Tap **Scan a printed ticket**. It opens **Record sale** for that ticket. Messages: "That is an online ticket — it is already sold.", "That ticket is cancelled. Restore it first.", "No ticket of this event has that QR."

## How to export the list

Tap [[Export CSV]]. The file has every ticket (not just the current page), including:

- Name, email, mobile, ticket type, code, kind, sold or not, amount and payment method
- **Persons** and **Admitted** (people per ticket and how many are in)
- **Valid on** and **Days used** for day passes, **Seat** for seated events
- One column per checkout question
- The counter buyer's email, if given

> [!TIP]
> Before the gates open, export the CSV as a backup list. Staff can search Attendees by mobile if a buyer can't find their ticket.

## Questions people ask

### Can I download the guest list to Excel?

Yes. Tap **Export CSV** on Attendees. It includes every ticket, and opens in Excel or Google Sheets.

### Does cancelling a ticket refund the buyer?

No. **Cancel** only stops the ticket at the gate and frees its seat. It moves no money.

### Why can't I check in a printed ticket by hand?

A printed pass that was never sold can't get in, not even by hand. Record the sale first.