# My tickets — your QR ticket, PDF and passing a ticket on

> Where your MJX Events tickets are, how to show the QR at entry, find lost tickets, add the event to your calendar and give a ticket to someone else.

Source: https://event.mjxtechnologies.com/docs/attendees/my-tickets

Your MJX Events tickets live in three places: the order page that opened after you paid, the ticket email (with a PDF), and — on most events — the same PDF on WhatsApp.

## How to show your ticket at entry

Open any of them and show the QR. "Show the QR at entry. Each QR works once — don't share it." Under each QR there is a short code; if the QR is damaged, the gate can type it.

- **Couple and family tickets** come as "one QR per person". "Forward each person their own QR; they can arrive separately."
- **Day passes** use "the same QR on each day": "keep this email, it gets you in once every day it shows."
- **Seated tickets** show the seat, for example "Row B · Seat 4".

## Buttons on the order page

| Button | What it does |
|---|---|
| [[Save PDF]] | Downloads the ticket PDF |
| [[Add to phone]] / **Add to home screen** | Keeps your tickets one tap away |
| **Add to calendar** | Google Calendar, or an .ics file for Apple / Outlook |
| [[Share on WhatsApp]] | "Tell your friends you're going — a picture for your WhatsApp Status with a QR to book." |
| **Give this ticket to someone** | Pass one ticket on (when the organizer allows it) |

## How to find your tickets again

![Find my tickets page with the Send me the link button marked](media/attendees/my-tickets-1.jpg "Find my tickets")

1. Open [Find my tickets](~/my-tickets).
2. Enter the email you used when buying and send.
3. Open the link in your email: it shows every ticket bought with that email ("This link works for 24 hours").

If the link expired: "This link has expired or is not valid." Tap **Get a new link**.

## How to give a ticket to someone else

Available only when the organizer has switched it on for the event.

1. On the order page, tap **Give this ticket to someone** under the ticket.
2. Enter the person's name, mobile and (optionally) email. "They get a new QR on WhatsApp and email. This QR stops working. A ticket can be passed on once."
3. Tap [[Send]].

> [!SUCCESS]
> "Done. [Name] has the ticket now; this QR no longer works." The ticket shows "Given to [Name]".

Rules: only before the event, only once per ticket, and only if nobody has entered on it yet.

## Ticket statuses

| You see | Meaning |
|---|---|
| "Used at [time]" | Scanned at the gate |
| "This ticket was cancelled by the organizer." | It will be refused at the gate. Contact the organizer. |
| "Given to [name]" | You passed it on |

## Questions people ask

### I booked a family ticket. Why do I have 4 QRs?

Online group tickets come as one QR per person. Forward each person their own QR; they can arrive separately.

### Can I give my ticket to a friend?

Only if the organizer switched on ticket passing. Then the order page shows **Give this ticket to someone**. A ticket can be passed on once, before the event, if nobody has entered on it.

### My multi-day pass has one QR. Is that right?

Yes. The same QR gets you in once on each day shown on the ticket.